This site tries to answer frequently asked questions for ordering. If you do not find the answer to your specific question, please call +49 (0)69 - 17508650 or write us an E-Mail.
We will anwer your questions as soon as possible.
We offer a range of Gifts here. We are also pleased to offer individual presents to you, and will also attach your present a Greeting card with your individual text.
Can you sent my order boxed as Gift?
Yes, we have a range of gift-boxes and fancy paper to arrange your gift. We will also enclose a Greeting Card with your individual text. If demanded, please use the comment field during the order process to tell us your wishes. The invoice for gifts is sent to your email-address, of course it will not be in the package :-)
I want to change my order
Please reply to the automatically sent email for changes.
Why do I have to register?
First of all, there are laws regarding alcohol in Europe which we have to follow.
Secondly, with your account you have an overview on former orders if you forgot the name of a wine, the status of shipping, can register different delivery addresses and so on. We assure that your data is only used to serve your order, no one else will get your full data (even the shipper will only get the necessaries).
Orders within Europe and the United Kingdom
We are pleased to serve you with excellent wines within the whole european union - oftentimes the order will receive the receipient within two days (within Germany often the next day). With our shipping-partner DHL you get the wine directly and secure to your doorstep. When shipping, you will get a tracking link to see where your wine currently is and when it will arrive.
Do I have to pay additional taxes as foreigner? NO! Since the European Union has been established, you buy within Europe without any additional taxes or duties. Exceptions are Island, Norway, Lichtenstein and Switzerland, who not participate in European Customs Union. The United Kingdom is currently still without additional fees.
Even the money transfer within the EU is a standardized straightforward process, like a money transfer within your local country.
Orders to Switzerland?
Unfortunately Switzerland has not joined the EU, yet. There are some tariff regulations to be attended. We charge 19.90 EUR all-in for deliveries to Switzerland.
If you like to get delivered without VAT, please first ensure you meet the conditions of the swiss Government, which you can find here: Private Clients Business Clients
Availability of articles
Most of our products are ready for shipping within only 24 hours. If you want to verify, please write an email to email@example.com!
We will inform you if some parts of your order are not deliverable directly.
We ship to all countries in the european union, and can individually offer shipment to other countries. There are neither additional taxes, nor any duties to pay (you can even save shipping costs, if you order sufficient amounts)
The wines are sent in certified shipping boxes, carefully transported by our main shipping-partner DHL.
How is the wine transported? How long does it take?
Our main shipping-partner is DHL. Usually delivery takes within Germany only 24 hours, to other european countries only 48 hours. Please remember that this is not a fixed period, in some (few) cases it takes more time. Besides it depends on the weekday you order - we do not ship on saturdays, and deliveries are also during weekday only. If you need a delivery on saturdays, you should give us a hint in the comment field during the order process.
Can I chose another delivery address?
Yes, within our order-process you can chose another address for delivery, even to friends (see also Gift section above).
Can I influence the day of delivery?
Of course! During the order process, you can leave a message in the comments field, where you denote some delivery-whishes.
If the order is on track, you can ask DHL for a certain delivery date. If do not encounter you, they will look for a neighbor who is willing to take it, or leave a message with a new delivery-date, which you can influence by phone.
Can I pay with credit card?
Yes, you can. You can either pay directly with Credit Card (payment is operated by Mollie B.V.) or use PayPal to pay via credit card. Up to now we can only offer credit card payment via PayPal. For German bank accounts, we also offer payment via direct debit.
Our bank aacount:
Unicredit Bank AG Hypovereinsbank Frankfurt
IBAN: DE49 5032 0191 0037 5939 66
European Bank Transfer
The European Commission relegated in 2002 the regulation of the fees that a bank may charge for payments in EUR between European Union member countries down to the domestic level, resulting in very low or no fees for electronic transfers within the Eurozone.
For further questions please give us a call +49 (0)69 - 17508650 or write an E-Mail